Contact information

Last updated: 27 October 2026

Questions about an order, a product or a return? Contact MATTHEW LEE ROBERTS directly. We answer every message ourselves; there is no call centre in between.

MATTHEW LEE ROBERTS
535 Rahui Road, Wellington, Ōtaki 5583, New Zealand
Email: support@vellorathread.shop
Phone: +64 6 364 6701

Opening hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Messages received outside those hours are answered on the next business day.

Response times

Email is the fastest way to reach us: we reply within one business day, usually much sooner. If your enquiry is about an existing order, include the order number so we can look it up straight away.

Returns address

Returns are sent to the business address above. Please contact us before shipping anything back so we can issue return instructions and track the parcel.